How To Fix On-Line Sync Data Consistency Issues

If you're having trouble with the on-line sync, either because you receive an error message or because there are differences in the data from one device to another, follow the steps below to help resolve the issue.

1. Rebuild Your Portfolios from their Transactions

Sometimes, the Prices view of your portfolio can get out of sync with the portfolio's transactions. When this happens, you might see differences in values between the desktop app and the mobile apps. To remedy this situation, you should rebuild the Prices view from the Transactions in all of the portfolios where you're seeing discrepancies. If you're seeing a discrepancy in the summary portfolio in the mobile app, you should rebuild all of the individual portfolios. See this page for more information about rebuilding the portfolios:

Rebuild your portfolio (Prices view) from the Transactions

After you have rebuilt the portfolios, follow steps #2 and #3 below.

2. Optimize your data

You should optimize your StockMarketEye data. This will remove any unnecessary data that has built up over time and will improve the speed of the syncing process. See this page for how to optimize your StockMarketEye data:

How To Optimize Your StockMarketEye Data

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